The Social Health Authority (SHA) has issued a notice outlining how members can request refunds for wrong premium payments made through M-Pesa.
In a notice on Wednesday, October 15, SHA said the affected members are required to submit specific documents to facilitate the refund process.
These include a copy of their M-Pesa statement showing the wrong payment, a copy of their National ID, Alien ID, or passport, and a signed letter addressed to the Chief Executive Officer of the Social Health Authority requesting a refund.
SHA indicated that members can submit their documents either electronically or physically; scanned copies can be sent via email to customerservice@sha.go.ke or revintegration@sha.go.ke.
Alternatively, individuals may deliver the original documents to the nearest SHA County Office or Huduma Centre across the country.
The authority emphasized that all submitted documents must be clear and legible to allow for smooth verification.
Refunds will only be processed after the verification of the details provided, ensuring that each claim is valid and supported by proper documentation.
