By James Kisoo,
NCBA has taken its customer engagement drive to the Coast with the high level “Meet, Mingle & Money talks’ forum, in Mombasa, as part of its ongoing efforts to strengthen relationships with its emerging affluent and young professional
clients across Kenya. This event marks another step in NCBA’s commitment to being a truly
customer centric institution; one that listens, learns and acts on the needs of its clients with
intentionality and care.
The Mombasa edition marks the conclusion of the successful series, following earlier sessions
held in Nairobi where NCBA’s leadership team engaged directly with clients to explore their
financial ambitions, business opportunities and personal investment goals. These forums have
provided customers with valuable one-on-one interactions with key decision makers, enabling
the bank to refine its products and services based on real-time feedback. Previous sessions
recorded strong engagement and generated high-quality business leads across mortgages,
investment products, asset finance and bancassurance, demonstrating the impact of truly
listening to customers.
Commenting on the initiative, NCBA Group Director Retail Banking, Dennis Njau said,
“Customer obsession for us is not a catchphrase; it is a culture. It means being present in the
lives of our customers, anticipating their needs before they arise and walking with them through
every financial milestone. This engagement in Mombasa is about deepening those relationships
and reaffirming that at NCBA, our customers come first.”
Kenya’s banking and finance industry continues to evolve, with total sector assets rising by over
Ksh 1.2 trillion in 2024, a sign of strong credit demand and institutional resilience. Formal
financial access has also improved slightly, reaching 84.8%, driven largely by digital innovation.
However, only 18.3% of Kenyans are considered financially healthy, meaning most remain
vulnerable to economic shocks and struggle to save or invest sustainably.
Young people are especially underserved. Despite making up about 35% of the population,
youth are far less likely to hold formal savings accounts or invest through financial institutions,
and unemployment remains a major barrier to inclusion. Meanwhile, Kenya’s national savings
rate stands at just 11–13%, below the African average of 17%, underscoring the need for banks
to move beyond transactional services toward true wealth-building support.
Through these “Meet, Mingle & Money Talks” forums, NCBA is demonstrating that banking can
be both personal and purposeful. Each engagement is designed to be more than an evening of
networking. It is a platform for shared ideas, mutual growth, and tangible action. Following the
event, customers will continue to receive tailored financial guidance and access to exclusive
opportunities that align with their individual goals.
By hosting this experience in Mombasa, NCBA aims to bring the same spirit of partnership to
the Coast Region, a region that continues to play a critical role in Kenya’s economic landscape
through trade, tourism and real estate development. NCBA continues to expand its footprint and
strengthen its relationship across Kenya, with its focus remaining unwavering; to create a bank
that is truly obsessed with its customers. The Mombasa engagement is yet another reflection of
that mission; building relationships that last, creating impact that matters and driving a future
where every client feels heard, understood and valued.
About NCBA
NCBA Group is a full-service banking group providing a broad range of financial products and
services to corporate, institutional, SME and consumer banking customers. NCBA Group
operates a network of over 100 branches across five countries, including Kenya, Uganda,
Tanzania, Rwanda, and the Ivory Coast. Serving over 60 million customers, the NCBA Group is
the largest banking group in Africa by customer numbers. NCBA Bank Kenya PLC is Kenya’s
third-largest bank by assets. The Bank is set to play a key role in supporting Africa’s economic
ambitions. The Bank is a market leader in Corporate Banking, Asset Finance and Digital
Banking.
