The Kenya Revenue Authority (KRA) has announced that taxpayers can now file their taxes using a WhatsApp chatbot, eliminating the need to physically visit KRA offices.
Addressing the media on Thursday, January 22, KRA Commissioner General Humphrey Wattanga confirmed that the chatbot provides access to 15 services, including tax filing, and is available around the clock.
To use the service, Kenyans are required to save the official KRA WhatsApp number, +254 711099999, then start a chat by sending either “Hi” or “Menu.” Users are prompted to verify their identity before the system displays a menu of available services.
Through the chatbot, taxpayers can also access PIN management, tax information and enquiries, eTIMS invoicing, tax return assistance, and other digital self-service options.
Image of a person using WhatsApp on his phone. /MASHABLE
For tax returns, the bot walks users through a step-by-step process on how to file via the iTax portal and outlines the necessary requirements.
“You can file returns via WhatsApp and through the web. Just ask a query via our 24-hour WhatsApp chatbot, where we have 15 services that can be served through our WhatsApp platform,” Wattaga noted.
He added that KRA is undertaking a second phase of technological upgrades aimed at expanding the use of artificial intelligence, machine learning, and data analytics in tax administration.
“We have embarked on the second technological upgrade that will see us enhance utilisation of artificial intelligence, machine learning, and data analytics for tax management functions,” Wattaga added.
KRA Chairman Ndiriitu Muriithi explained that upgrading the authority’s IT systems is key to improving efficiency, increasing revenue collection, and phasing out paper-based processes.
“KRA remains optimistic about meeting the overall revenue target for the Financial Year 2025/26, which stands at Kshs 2.968 trillion. This target represents a required growth of 15.4 percent over the Kshs 2.572 trillion collected in Financial Year 2024/25,” Muriithi noted.
