Mombasa Governor Abdulswamad Nassir on Monday, March 2, launched a customer care initiative dubbed the ‘Mombasa Care Desk’, in a bid to improve service delivery in Mombasa City.
While launching the ‘Mombasa Care Desk’, Governor Nassir said his administration will be banking on the initiative to boost registration of Mombasa residents with the Social Health Authority (SHA) and streamline health services.
The desk, which will be stationed in all public health facilities, will be manned by trained agents tasked with ensuring timely updates, monitoring and reporting on service delivery, and strengthening relations between patients and medical practitioners.
County officials say the move is designed to enhance accountability and improve patient experience in government-run facilities.
In a bid to address emergencies and public complaints swiftly, the county also unveiled a 24/7 toll-free line, 1599, to enable residents report emergencies and raise concerns directly to county health facilities.
The governor described the initiative as a critical step towards achieving access to affordable, quality healthcare, noting that it complements the expansion of medical facilities and the establishment of satellite level four hospitals across the county.
At the same time, Governor Nassir announced a seven-day waiver on mortuary bills to help decongest facilities ahead of the official re-launch of the renovated mortuary, a move expected to offer relief to bereaved families and restore order in county health institutions.
