The Communications Authority of Kenya (CA) is the regulatory agency for the ICT industry in Kenya with responsibilities in telecommunications, e-commerce, broadcasting and postal/courier services.
CA is also responsible for managing the country’s numbering and frequency spectrum resources, administering the Universal Service Fund (USF) as well as safeguarding the interests of consumers/users of ICT services.
It has come to the notice of the Authority that certain entities, including individuals, are providing Internet services, installing communication systems and providing postal/courier services without requisite licenses.
The Authority would like to remind the public that under the Kenya Information & Communications Act, 1998, it is an offence for anyone to provide communication services without being duly licensed.
The Authority guides that, cases of suspected illegal service providers be reported to it through chukuahatua@ca.go.ke for investigation.
Further, the Authority would like to advise the public of the importance of procuring communications services from duly licensed service providers in possession of valid annual compliance certificates.
For the avoidance of doubt, the current year’s compliance certificates pertain to the period 1st July 2023 to 30th June 2024.
Members of the public are further advised that obtaining services from compliant licensees provides significantly better customer experience in terms of quality services and robust consumer protection.
The list of licensed telecommunication service providers and postal/courier service providers can be found on our website at this link: https://www.ca.go.ke/licensee-register.
Compliant licensees can be verified with the Authority at any time.
Investors interested in providing communication services in Kenya are advised to download the relevant Application Forms from the Authority’s website: https://www.ca.go.ke/license-application-forms-fees complete and submit for consideration.
The application forms detail the requirements for each licence category and applicable regulatory fees.
