Equity Bank has issued communications to its customers after a fire incident was reported at one of its branches.
In a statement on Wednesday, October 23, the Bank said a fire was reported at the Othaya Branch in Nyeri County.
Equity Bank said the County fire department and the area police responded to the calls from the branch officials and put out the fire.
“To Our Esteemed Customers. We wish to notify you that there was a fire incident at our Othaya Branch, which was reported at 1.30 a.m. following a fire detector alarm,” the bank said.
“Wells Fargo responded, the Nyeri fire department and local police were notified and responded. The fire has been put out.”
The Bank has since directed customers in the Othaya Branch to access banking services at the Kiria-ini, Nyeri or Mukurweini branches.
Additionally, the bank said customers can access their accounts by dialing *247, via Equitel, Equity Mobile App: http://bit.ly/EquityMobileApp or Online Banking (Equity Online) https://equityonline.equitygroupholdings.com
The Bank said customers can also use EazzyBiz https://eazzybiz.equitybankgroup.com/iportalweb/iportal/jsps/orbilogin.jsp… , Equity Cards, Equity ATMs or Equity Agents/Branches/ATMs: https://equitygroupholdings.com/ke/locate-us
Equity Bank thanked the customers for their understanding during the incident.
“Thank you for your understanding,” the Bank said.
The bank has not disclosed the value of the property damaged in the fire.
