Kenya Airways has warned passengers travelling between Nairobi and Mumbai of possible baggage delays following operational challenges linked to regional airspace restrictions and adverse weather conditions.
In a customer advisory issued on March 8, the airline said the restrictions have forced aircraft to carry additional fuel to accommodate longer or altered flight paths.
The airline said the change has reduced available capacity for checked baggage on some flights.
“The additional fuel required to meet these requirements has had a direct impact on our baggage uplift capability; some bags may be misconnected and/or delivered on a later flight,” the airline said in the notice.
The carrier noted that the airspace limitations are a result of an ongoing regional conflict affecting certain flight corridors, which has complicated normal operations for aircraft travelling to and from Mumbai.
Kenya Airways apologised to passengers for the disruption, stating that teams in both Nairobi and Mumbai are working to reunite travellers with delayed luggage as quickly as possible.
“Our teams in Mumbai and Nairobi are doing everything possible to reconnect the delayed bags with you as quickly as possible,” the airline said.
Affected passengers have been advised to contact the airline’s customer support team for assistance.
The airline provided customer service contacts, including a call line, WhatsApp support, and its social media support handle.
The advisory comes as airlines globally continue to adjust flight operations due to changing airspace conditions and weather disruptions, which can affect routing, fuel requirements and cargo capacity.
Kenya Airways thanked passengers for their patience and understanding as it works to manage the situation.
