Kenya Power has issued a notice to customers across the country as it begins rolling out a new electricity meter reading system.
In a notice on Tuesday, March 10, Kenya Power said the new technology will modernize how its teams capture meter readings, replacing the traditional manual process.
According to the company, the system works by scanning the meter display rather than relying on staff to manually input numbers.
“Kenya Power has introduced an Optical Character Recognition (OCR) system for electricity meter reading.
“The OCR system allows our teams to scan meter displays directly, instead of manually typing meter numbers and readings. This improves the accuracy and efficiency of billing, helping ensure customers receive correct bills,” the notice read.
Kenya Power noted that some challenges have emerged during the early stages of the nationwide rollout, particularly when meter readers are unable to access meters located inside locked premises or secured boxes.
“As the system is being rolled out across the country, we have noted that locked premises and meter boxes are the main challenge affecting meter reading,” the notice added.
Because of this, the company is asking customers to cooperate with staff when they visit homes or business premises to take meter readings.
“Customers are therefore kindly requested to allow our staff access to meters within their premises, including opening meter boxes where necessary,” the notice continued.
Kenya Power reassured customers about safety and verification procedures when staff visit their premises to take readings.
“For your safety, all Kenya Power staff visiting customer premises will carry official identification cards with their staff number and national ID details. Customers can also verify anyone claiming to be a Kenya Power employee by dialling *977# and selecting the Jua for Sure option,” the notice concluded.
