Kenya Power has discontinued the use of agents to facilitate the purchase of electricity by both prepaid and postpaid customers as part of the company’s latest cost-cutting measures.
The company announced on Tuesday that it will not renew the contracts of the nine companies it had contracted to process electricity purchases on its behalf. Their contracts will expire on August 31.
“We wish to inform our prepaid and postpaid customers that effective Thursday, September 1, 2022, the purchase of prepaid tokens and payment of postpaid bills will only be made through (internal channels),” said the company.
“Please note that no other third-party agent is authorised to offer these services on behalf of KPLC. The company will therefore not take liability for any transaction conducted through any other platform.”
The company has now moved all of its customers’ electricity purchases in-house and claims to have enough capacity to handle the payments.
The agents have been paid a commission on the power purchases that they have completed.
