The Kenya Revenue Authority (KRA)has announced another scheduled system maintenance that will temporarily affect its digital services.
In a notice shared on Thursday, September 18, the tax authority informed all stakeholders that there will be a scheduled maintenance of iTax from Thursday, September 18, 2025, at 10:00 PM to Friday, September 19, 2025, at 2:00 AM.
The maintenance window is set for four hours, during which the iTax system will be entirely unavailable for all users.
The authority has apologized in advance for any inconvenience the service disruption may cause to taxpayers and other users.
“During this period, iTax will be unavailable,” the notice states, advising users to plan their tax-related activities accordingly to avoid any disruptions.
The affected system serves all iTax users, making this a comprehensive service interruption that will impact various tax compliance activities typically conducted through the platform.
This latest maintenance announcement continues KRA’s recent pattern of regular system updates across its various digital platforms.
Earlier this month, the revenue authority had conducted similar maintenance on its iCMS platform.
That operation was scheduled for September 14, running for eight hours from 4:00 AM to 12:00 PM on Sunday, temporarily making the customs management system inaccessible to users.
Prior to that, KRA had undertaken maintenance of its iSCAN system on September 7, with the six-hour operation running from 4:00 AM to 10:00 AM. The scanning system was completely offline during this period, affecting customs and border operations.
The pattern of maintenance activities extends back to late August, when the authority conducted another iTax system maintenance on August 30-31, demonstrating the organization’s commitment to regular system upgrades and improvements.
All these maintenance operations have been strategically scheduled during off-peak hours, typically over weekends or late evening hours, in an apparent effort to minimize disruption to business operations and taxpayer services.
