Residents in Utawala and Mihango have been urged to regularize their water and sewer connections before the expiry of a grace period issued by the Nairobi City Water & Sewerage Company.

In a notice on Wednesday, May 27, Nairobi Water warned that customers who fail to comply before the deadline risk facing heavy penalties, disconnections, and additional charges.

“All customers with unmetered connections are granted a 21-day grace period ending 28th May 2026 to regularize their water and/or sewer connections,” the notice read.

The company further encouraged residents to act early to avoid disruptions and congestion as the deadline approaches.

“Avoid last minute rush and possible inconvenience by regularizing your water and sewer connection today,” the notice added.

Nairobi Water said customers who fail to comply within the grace period will face enforcement action without further notice.

Among the penalties listed are illegal water connection fines of Ksh30,000 for domestic users and Ksh100,000 for commercial users, in addition to estimated water consumption charges dating back to October 2024.

The utility also warned that disconnected customers will be required to pay a Ksh5,000 reconnection fee together with a double deposit before services are restored.

For properties connected to the sewer system, Nairobi Water stated that sewer service disconnection charges of Ksh15,000 will also apply where necessary.