Nairobi City Water and Sewerage Company has announced the relocation of its regional office serving customers in Lower Embakasi.

In a notice on Thursday, May 7, the agency said the office will move from Shujaa Mall to Greenspan Mall, where operations will continue from the second and third floors.

The move is set to take effect on Friday, May 8.

“We wish to inform our valued customers in Lower Embakasi Region that our regional office shall relocate from Shujaa Mall to Greenspan Mall – 2nd & 3rd Floor on Friday, May 8,” the notice read.

Nairobi Water noted that services will continue during the transition period, although customers have been asked to bear with the company as it settles into the new premises.

“During this transition period, we kindly ask for your patience as we continue to enhance our service delivery at the new location,” the notice added.

In the meantime, customers can continue accessing Nairobi Water services through its self-care platforms and by contacting the support team for assistance.

The relocation will affect customers in Lower Embakasi, which covers several zones and sub-zones across the area. 

The Imara Daima Zone includes Donholm Sub Zone and Pipeline Sub Zone while the Nyayo Zone covers Fedha Sub Zone and Juakali Sub Zone.

The Umoja Zone includes Umoja 1 and 2 Sub Zone as well as Umoja Innercore – Tena Sub Zone.