Safaricom PLC has announced that the intermittent internet connectivity issue that affected users over the past weekend is resolved.
In an official statement released on Thursday, May 16, Safaricom CEO Peter Ndegwa announced full restoration of network capacity and stability for its customers following the undersea cable cuts experienced last Sunday across all networks.
“We are pleased to inform our customers and stakeholders that we have now resumed full network capacity and stability following the undersea cable cuts last Sunday. We have achieved this by acquiring additional capacity from other undersea cable providers. We sincerely thank our engineers for their round-the-clock efforts in maintaining connectivity and swiftly onboarding additional capacity from the undersea cables,” Mr Ndegwa said.
Safaricom assured its customers that it is vigilantly monitoring the network to ensure consistent service delivery.
“Meanwhile, we continue to monitor our network to ensure service stability as we collaborate closely with affected undersea cable suppliers to expedite repair works. We apologize to customers who may have experienced slower speeds on our network during this period and appreciate their patience as we worked to restore normalcy,” he added.
