Written by Lisa Murimi
Despite mounting criticism from Kenyans, the United Kingdom has ruled out issuing refunds for visa applications that are rejected.
This comes as frustrations grow over the operations of the UK’s contracted visa application centre in Kenya, accused of exploitative practices and mistreatment of applicants.
Speaking to NTV, UK Deputy High Commissioner to Kenya Dr. Ed Barnett confirmed that no changes would be made to the current policy.
“There is no plan at present to provide full or partial refunds when visa applications are rejected,” Barnett stated.
Dr. Barnett admitted, however, that the UK government is working to improve the application process.
This includes simplifying rejection letters to help applicants better understand why they were denied and how to strengthen future applications.
He cited inadequate documentation—particularly around employment and financial ties to Kenya—as the leading reason for rejections.
“I think the culmination of having clear guidelines and encouraging those who are applying for visas is to read those (guidelines) and provide as much evidence as possible when setting out the application to increase the likelihood that it can be a success,” he added.
The announcement comes as anger continues to brew over the conduct of the outsourced visa service provider.
Applicants have reported exorbitant fees, inadequate facilities, and poor treatment, especially for vulnerable groups.
A premium “VIP” service charging Ksh17,000 extra for basic comforts such as air conditioning and shorter queues has drawn particular criticism.
Some applicants reported standing for hours under the scorching sun due to lack of shelter and insufficient seating. Parking shortages have also been cited.
While the cost of a standard UK visa remains at Ksh22,000, long-term visas can cost up to Ksh187,000 — non-refundable if rejected.
Dr. Barnett acknowledged the grievances and promised reforms, but for now, frustrated Kenyan applicants must proceed with caution — and without a safety net.
