The Nairobi City Water and Sewerage Company has announced that a water supply interruption will be experienced in several parts of Nairobi following a burst on a major transmission pipeline.
In a notice to customers, the utility said the disruption has affected areas including Kileleshwa, Kilimani, State House, Ngumo, KEMRI, Highrise, Nairobi West, Upper Hill, Madaraka and their environs.
The company said technical teams responded immediately and repairs are currently ongoing.
“This is to inform you of a temporary water supply interruption in your area due to a burst pipe on the major Kabete-Kilimani transmission pipeline, which occurred last night, Friday, March 20, 2026, at 01:00 am,” the notice read.
“Our technical teams responded immediately and repairs are ongoing to replace the damaged section, conduct pressure testing, and safely restore the system.”
The company noted that the water supply is expected to be fully restored by Sunday evening.
“Water supply is anticipated to be fully restored by Sunday, March 22, 2026, at 6:00 PM. This timeline allows for thorough repairs on this critical transmission line while prioritising safety and infrastructure integrity,” the company said.
Residents in the affected areas have been advised to use available water sparingly during the outage period.
The utility also indicated that bowser services will be available for priority and emergency needs, with customers urged to dial *260# and select option five to request the service.
