Business Bay Square (BBS) Mall has responded after a viral video sparked claims of harassment involving a bodaboda rider at the mall premises.

The incident showed a police officer working as security at the mall approaching a rider who had dropped off a customer before instructing him to alight and taking away his motorbike.

In a statement on Tuesday, April 28, the mall said it had noted the public concerns and sought to explain the situation surrounding boda boda operations at the premises.

The management said the mall has put in place transport zones for different categories of vehicles to improve movement and safety for visitors.

“We are aware of recent social media posts regarding boda boda operations around BBS Mall and would like to clarify the situation. 

“BBS Mall has designated specific areas for different modes of transport to ensure the safety, security, and smooth flow of traffic for all visitors,” the statement read.

According to the mall, boda boda riders are still allowed to operate within the premises, but only in the sections allocated to them.

“Bodabodas are welcome to operate within their assigned zones; however, the concerns raised stem from instances where they access areas reserved for taxis,” the statement added.

The management added that its intention was not to deny riders access, but to maintain order while protecting all road users.

“Our approach is not to restrict access, but to maintain order and protect all road users. We remain committed to engaging constructively with bodaboda operators and the wider community to ensure clarity, cooperation, and a safe environment for everyone,” the statement concluded.