The Kenya Power and Lighting Company (KPLC) has confirmed that it is experiencing a system glitch due to a network breakdown of its service provider.
Some of the services that have been affected are the purchase of prepaid tokens through M-Pesa and USSD Code *977#.
In a statement on Thursday, July 27, Kenya Power asked their clients to purchase tokens through their banking halls, Airtel Money, and authorised banks as the issue is resolved.
“We are working with our service provider to restore the affected services as soon as possible. We apologise to our customers for the inconvenience caused,” read an official statement.
Netizens, on Thursday July 27, took to social media to express their frustrations over service disruption experienced for most part of the day.