Following a challenge on the country’s portal, foreigners travelling to Kenya will be able to process their visas upon arrival, according to the Ministry of Foreign and Diaspora Affairs.
Foreign Affairs Ministry PS Korir Sing’Oei has cited a “technical problem”, but this comes just hours after ICT Cs Eliud Owalo confirmed that government websites have been hacked and that they are working to restore them
According to a statement issued by the ministry on Thursday, July 27, visas will be issued at entry points, and airlines are urged to accept all passengers bound for Kenya.
“There is currently a challenge in the government’s e-Citizen platform that is impacting the processing of e-visas. Consequently, travellers will be issued a visa upon arrival at all entry points in Kenya,” the statement read in part.
The government expressed regret for those affected by the cyber attack, particularly foreigners who are unable to file e-visa applications through the E-citizen portal.
Nairobi stated in a memo sent to all Diplomatic Missions and International Organisations that new technological approaches are being developed to ensure that service provision continues despite the cyber attack.
“The Ministry of Foreign and Diaspora Affairs of the Republic of Kenya avails itself of this opportunity to renew to all Diplomatic Missions and International Organizations in Kenya the assurances of its highest consideration,” the ministry stated.