Taxi-hailing company Little increases fare for better service delivery

Taxi-hailing company Little has announced a fare increase following a recent surge in fuel prices.

In an email to customers on Wednesday, April 22, the company acknowledged the shared burden brought about by the spike in fuel prices and its effect on daily life.

“Over the past few days, fuel prices in Kenya have risen sharply due to global circumstances beyond our control. Like you, we have been feeling the impact of this change in our everyday lives,” the email read.

Little explained that the rising costs have made it increasingly challenging for drivers to sustain their operations, prompting the need for a fare adjustment to keep services running smoothly.

“This has made it increasingly difficult for our driver partners to continue fulfilling rides sustainably. To keep the service reliable for you, we have to make a small adjustment to ride fares,” the email added.

Little confirmed that the increase will be modest, with fares going up by Ksh2 per kilometer, a move it says is necessary to support drivers.

The company emphasized that the entire increment will go directly to drivers, reinforcing its commitment to supporting those at the core of its service delivery.

“This adjustment is Ksh2 per kilometer. This decision was not made lightly. It was made to ensure that the people behind every ride can keep going.

“A little Ksh2 per kilometer can make a big difference in supporting our drivers during this time. Every shilling from this increase goes directly to them, helping them continue to serve you despite the rising fuel costs,” the email further read.

Despite the increase, the company reassured customers that the change is temporary and will be reviewed once fuel prices stabilize.

“This change is only for now. As fuel prices begin to ease, we will actively review fares and bring them back to better levels. This is a commitment we intend to keep,” the email concluded.