Uber Accused For Discriminating Disabled Customers

The US government had accused Uber of discriminating against customers with disabilities through its wait time surcharges, and Uber has now agreed to pay more than $2 million (£1.68 million) to resolve the matter.

In the future, the business also pledged to forgo fees for users who are impaired. 

More than a thousand people had expressed their dissatisfaction with the costs, which frequently apply if it takes longer than two minutes to get into the car. 

According to Uber, company policy is to reimburse disabled riders for wait fees.

In resolving the lawsuit, the ride-hailing company denied wrongdoing. 

“It has long been our policy to refund wait time fees for riders with a disability when they alerted us that they were charged,” the company said, adding that it had made changes before the lawsuit to have disabled riders’ wait time fees waived automatically when Uber is notified that they were charged.

Uber started charging wait time fees in some cities in 2016, eventually expanding the practice, according to the lawsuit, which the US Department of Justice filed in November.